Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
SLS-BU103 started dropping calls

I have an SLS-BU103 installed.  Worked great on my Samsung S10+ and wife's Note 9 for 6 months. About a month ago, calls started to drop after 5 minutes. Verizon customer service was not able to help. I have rebooted, factory reset the extender and changed settings on phone. Wifi calling is disabled. Nothing worked.  Internet speed is 500Mb down, 20Mb up. No issues with Internet access dropping.

I am in zip code 95610.

Any help would be appreciated. 

Tags (1)
Re: SLS-BU103 started dropping calls
Customer Support

Mwniswonger, making sure that you can stay connected is a must. Thanks so much for the helpful information you shared. Please tell us, are both of your devices' software fully up to date? Have there been any recent changes in your area such as new construction or any recent storms? What color is the LED light on the network extender?