Samsung 4G LTE extender randomly restarting

[Jattier]

I've had my extender for a bit now, perhaps a year.  Recently, I noticed it started dropping my cellphone's connection about twice a day -- whenever doing something data related such as listening to a podcast.  Usually, I've been no where near the box when this happens, but yesterday I happened to be there when it dropped.  The display read 'starting up' as if it had spontaneously rebooted.  The extender and my DSL modem both run off of a UPS, so I'm positive it wasn't a power hit.

I've tried power-cycling the extender, but it hasn't improved the reliability.  I've not yet done a factory reset on it.  I'm wondering if it's starting to have a hardware failure.

[vzw_customer_support]

Jattier, we want to ensure you get the assistance you need regarding your network extender. We would like to troubleshoot your device and ensure it is working properly. Please follow/DM us on Twitter or Private Message us on Facebook. 

CheyenneS_VZW

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