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Samsung LTE Network Extender 2 not in service
LittleLyu
Member

My home LTE network extender not in service before a few days.

It's blocked at step 8a of 14. I check the error message is

"Failed to reach the Initial Gateway - 141.207.243.235_IKE failure"

I try ping 141.207.243.235, It's a success. How can I do it?

 

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Re: Samsung LTE Network Extender 2 not in service
vzw_customer_support
Customer Support

We want to do all we can to help you get the Network Extender working again, LittleLyu. Was this working in the past, or is this the first time you set it up?

 

GeorgeS_VZW

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Re: Samsung LTE Network Extender 2 not in service
jav6
Leader

@LittleLyu wrote:

My home LTE network extender not in service before a few days.

It's blocked at step 8a of 14. I check the error message is

"Failed to reach the Initial Gateway - 141.207.243.235_IKE failure"

I try ping 141.207.243.235, It's a success. How can I do it?

 


Not sure if this relates to your issue, but someone else found this solution:

4G Net Extender Step 8a issues.jpg

...Just another VZW customer...trying to offer some assistance...
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Re: Samsung LTE Network Extender 2 not in service
LittleLyu
Member

Yes, This Extender works well at an old number in another account, I leave the old account and cancel this number and, But I get another new line and new account.

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Re: Samsung LTE Network Extender 2 not in service
LittleLyu
Member

O, Thank you, I try, But no work, I think Verizon remove my Extender's MAC....

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Re: Samsung LTE Network Extender 2 not in service
jav6
Leader

@LittleLyu wrote:

Yes, This Extender works well at an old number in another account, I leave the old account and cancel this number and, But I get another new line and new account.


So it never worked on your new line/account?  Was it ever activated on the new line/account?  You have to call and have the MAC ID activated on the line.

...Just another VZW customer...trying to offer some assistance...
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Re: Samsung LTE Network Extender 2 not in service
vzw_customer_support
Customer Support

We appreciate those details LittleLyu. Was the network extender activated on your new account? 

RashadM_VZW

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Re: Samsung LTE Network Extender 2 not in service
vzw_customer_support
Customer Support

We're sorry that you're experiencing issues with the Network Extender. How long have you had this device? Have you recently worked with our technical support team? I'm asking because you mentioned that we may have removed the device information. SheritaH_VZW

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Re: Samsung LTE Network Extender 2 not in service
jav6
Leader

@vzw_customer_support wrote:

We're sorry that you're experiencing issues with the Network Extender. How long have you had this device? Have you recently worked with our technical support team? I'm asking because you mentioned that we may have removed the device information. SheritaH_VZW


@vzw_customer_support , @sheritah_vzw   As the poster said, the extender worked on an old number/account and was removed from that one.  They apparently trying to use it on a different account/number.  They have NOT confirmed the MAC ID has been activated on the new account.

...Just another VZW customer...trying to offer some assistance...
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