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Samsung Network Extender Problem

Samsung Network stuck on step 8b in Santa Fe, NM 87508 after working fine.  I believe this means it cannot reach a server. 

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Re: Samsung Network Extender Problem
Sr. Member

Is this a new install?  Which model extender do you have?  Have you called 800-922-0204 or *611 to see if the MAC ID is known to the Verizon network properly?

...Just another VZW customer...trying to offer some assistance...
Re: Samsung Network Extender Problem
Customer Support

Thank you very much for providing a direction of support, jav6! We want to make sure your network extender is working correctly, DANDRO42. I appreciate you providing the location of the issue. Please tell me more about what is happening. Are you able to provide the specific model number of the network extender? Are all lights active, and if so what color are they? Have you attempted to restart the extender, or taken any other troubleshooting steps? What services are being affected due to the network extender not working? Please let us know, we are standing by for support. 


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