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Samsung Network Extender
Dest52
Member

Despite living in Denver we have had scratchy 1-bar service for years.  It was confirmed by Verizon that we live on the outer edge of cell tower service and it wouldn't get better unless Verizon builds a tower closer.  A tech person suggested purchasing a Samsung Network Extender (SCS-2U01) for $249.99.

Would this investment solve the problem?

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Re: Samsung Network Extender
vzw_customer_support
Customer Support

Dest52, I understand you wanting a second opinion before investing in equipment. Network extenders often help when you are inside of your home. They work to get you a stronger signal. Learn more about them here > http://vz.to/2nvlTYQ  What make/model phone do you have? Do you have high-speed internet or WiFi at home?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Samsung Network Extender
vzw_customer_support
Customer Support

It’s our goal to make sure you are aware of all the options available to improve your service, Dest52. Let’s go over a few details and find the best answer to your coverage concern.

May we have the make/model of your device? Do you currently have wi-fi available inside of your home? You do have the option to use our wi-fi calling feature http://vz.to/2fgkQdF to make calls from an indoor location. Please reach back out to us and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Samsung Network Extender
lukevinyl
Sr. Member

I can confirm that they do generally work very well as they create a signal as opposed to just boosting a signal. As long as you have a high speed internet connection, this would probably help in your situation immensely.

The standard return policy applies as well so you would have 14 days to make sure it was going to work for you, anyhow.

Hopefully this helps, but I would say try it out as it can only increase your service/signal strength and in the event it doesn't for some reason, you aren't stuck with it and can return within the 14 days Smiley Happy

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Re: Samsung Network Extender
RogerSC
Novice

I wouldn't bother with the 3G Network Extender unless you don't have phones that support 4G/LTE. The 4G/LTE version is much better, with the exception of 2 problems that are serious:

1. You cannot limit the users on the 4G/LTE Network Extender like you could with the 3G version. There's nothing stopping your neighbors from using your Network Extender, other than not being in range. This can cause you to get bumped off your own Network Extender if too many neighbors are using it. In any case, you're paying for the internet that it needs, and the internet that you pay for is being used to give your neighbors better Verizon service. So you're paying twice for the Verizon service that you should already be getting.

2. If your Network Extender (the 4G/LTE model) suffers an internet disconnect (for any reason), the Extender will not automatically restart when your internet service comes back on. It'll sit there with "Out of Service" showing on the display. So, if this happens, for example, when you're not there, the people at your house are just out of luck. Any Network Extender should restart when if it possibly can.

Other than that, the 4G/LTE Network Extender works well for me. Those are two big problems though, neither of which Verizon has chosen to address.

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