Dropping calls is never fun, Aradad. So your phones are working fine and their devices are not working well with your network extender? Do they have advanced calling turned on? Are they dropping calls anywhere else?
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Verizon Wireless Customer Support, I have the same problem with my Galaxy S5 on the Verizon Samsung 3G Network Extender. After two hour long phone sessions Verizon support recommended upgrading to the Samsung 4G Network Extender, but my company plan (IBM through Bluefish Wireless) does not yet offer the 4G Network Extender. I have had the Network Extender for 2 plus years prior to this working with a Galaxy S4 Mini with no problems
After total frustration for several weeks of dropped calls anywhere from 5 to 20 minutes into work calls, I found out today that some Verizon users are saying they have discarded their network extenders and gone to WiFi calling. So I tried that today, unplugging my network extender, enabling HD calling and WiFi calling. Since I have no service at all inside my house, calls immediately go to WiFi and so far, I have had one hour long call that stayed connected the whole time with very good call quality (I have Comcast's best home internet service since I work from home). So I am going to keep the settings as is with the network extender disconnected for a while to see if it is a real solution.
Note you do have to set a physical address for 911 dialing when using WiFI, and I'm not sure how it will work when I leave the house. Also, I haven't seen answers to all my questions about this configuration yet:
I personally use and love Wi-fi calling. I am happy to hear that Wi-Fi calling is working out for you. I'll be happy to help and answer your good questions.
1. It will pick up the best available signal in that particular location.
2. No, but yes that will be a good enhancement. I will get it lifted up.
3. Thank you for your feedback. Greatly appreciate these good ones.
4. That will depend on the network signal that you pick up.
5. It will alway use Wi-Fi first and use the network signal as a back up.
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!