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Setting up LTE Network Extender
Marenpalmer
Member

I’m having issues setting up my extender. I can’t get past “ connecting to SeGW server please wait”. Anyone else have this issue?  It’s very frustrating. It has been stalled here for hours. 

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Re: Setting up LTE Network Extender
jav6
Leader

@Marenpalmer wrote:

I’m having issues setting up my extender. I can’t get past “ connecting to SeGW server please wait”. Anyone else have this issue?  It’s very frustrating. It has been stalled here for hours. 


First thing to verify is whether the device's MAC ID has been activated on your account.  Customer Service at 800-922-0204 should be able to verify and remove/activate again, if necessary.   If still not connecting properly, call 888-262-1999 which is the National Accessibility Cust Svc Center for network extender technical support.

...Just another VZW customer...trying to offer some assistance...
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