Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Solved SeGW and HeMS connection problem

Like many people on this forum, my ASK-SFE116 Network Extender was getting hung on either connecting to the SeGW or HeMS servers and would not activate.  

As a test, I tried removing one of the Ethernet switches between my Vz Router and the Network Extender and the problem went away!  The Net Ext now boots up and is in service in under 10 minutes.

If you have multiple Ethernet switches between your Net Extender and your router, try hooking the Net Extender directly to the router.  I had two switches between the Net Extender and my router.  Now there are none.  I may try putting one of the switches back after see if the current set-up is stable.

The odd thing was that the original setup with two Ethernet switches worked for a few weeks before hanging on either connecting to the SeGW or HeMS servers. 

The replacement Net Extender that I arrived yesterday never worked when there were two Ethernet switches between it and the router.


Tags (2)