I'm sorry that you're stuck on a step with setting up your network extender. Allow me to help make sure we get your network extender completely activated. Thank you for doing the steps that you've done so far on your own. Let's start from the beginning so we can make sure we're not missing any steps along the way. Please use this link https://www.verizonwireless.com/support/knowledge-base-204067/ to verify the device is connected. Does everything look good?
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