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Unable to connect through an unlocked Galaxy S8
YSLMAILBOX2-RETAIL2

Hi,

I purchased an unlocked version of the Galaxy S8 and although I activated it on Verizon, the 4G LTE Network Extender doesn't seem to be compatible.  Is it because I have an unlocked version of the phone (not carrier dependent at all) and not a Verizon version?

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Re: Unable to connect through an unlocked Galaxy S8
naansalad
Sr. Member
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Re: Unable to connect through an unlocked Galaxy S8
vzw_customer_support
Customer Support

YSLMAILBOX2-RETAIL2,

 

We're here to set the correct expectations when using an VZW Network Extender. The 4G LTE Network Extender is only designed to work with Verizon Wireless 4G LTE mobile devices. You can review details by clciking the previous link provided by NAANSALAD. Does this provide clarity?

 

CoreyM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 
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Re: Unable to connect through an unlocked Galaxy S8
Ann154
MVP MVP
MVP

As more and more people have BYOD phones, the network and the network extenders need to learn how to accept those BYOD phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to connect through an unlocked Galaxy S8
YSLMAILBOX2-RETAIL2

Well the link provided by NAANSALAD wasn't too helpful as I looked at that link myself.  Your comment isn't too helpful either, but no worries as I'll probably return to AT&T where my extended works.  I don't think it should matter whether my phone was unlocked or tethered to Verizon, as I'm paying you the full monthly fee regardless.

Sent from my Verizon Wireless 4G LTE smartphone