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Verizon LTE Network Extender stuck on connecting to SeGW server
coastaldata
Member

I've been trying to get this thing working for days as I have no cell signal here at home.

The device connects to satellites, I can connect to it over the network via my computer, but the screen on the device is stuck at "Connecting to SeGW server".

I cannot dial #48 with my google pixel, it just complains about there being no signal and times out. I tried with a galaxy s21 and that was no better.

Is this device defective? I've already spent hours and hours on the phone and still cannot even send an sms message. I have a ticket number from tech support for this issue, it is 10968417.

If this thing is junk, then lets get it turned around, please, I'm dying here.

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
vzw_customer_support
Customer Support

Resolution is certainly something we strive for, coastaldata. It concerns us that, even with a ticket, things have not changed. We will send a private note to continue this conversation.

-George

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
coastaldata
Member

Thank you, replied via private message.

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
Harold6
Member

This is my account and I really need this to work.

Please advise.

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
Harold6
Member

Please fix my extender, it is stuck and does not work.

 

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
jav6
Leader

@Harold6 wrote:

Please fix my extender, it is stuck and does not work.

 


Sounds like the MAC ID of your extender is NOT associated to your account in the SEGW server database properly.  Verizon Tech Support needs to get it in the database properly so the device can successfully connect to it.

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
vzw_customer_support
Customer Support

We're happy to help with any questions or concerns. Please send us a Private Note? 

*Gen

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Re: Verizon LTE Network Extender stuck on connecting to SeGW server
vzw_customer_support
Customer Support

Harold6, thanks for reaching out to us about this via this platform. The network extender can be essential, so, I want to help in any way. Please respond to this private note, so I can assist you better. -Dia

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