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Verizon Won't Help You With Your Neighbor's Network Extender Troubles
MythShop
Member

Let me tell you my story. It's a lovely one full of excitement. 😐

My neighbor has a network extender. I do not. I do not need a network extender, nor do I want to be connected to one. My service is great without it. I have low decibels, but I get great speeds. When the network extender icon appears above the signal bars and alongside the 4G up/down indicator icon, my entire online life comes to a halt. I can't make or receive calls, can't send or receive texts, can't use my mobile data, and my personal hotspot also bottoms out. It's a shame when I'm gaming with friends or watching a movie with my family. "Sorry, guys, network issue" every 3 minutes. SMH. This will happen, oh, idk, 20 to 50 times per hour if I'm ready to toggle airplane mode to make it stop. If I let it ride, I stay connected and lose all function of my mobile network indefinitely.

So, what do I do? I call Verizon hoping that since my neighbor is apparently a Verizon customer with Verizon equipment and is severely disrupting the services of another Verizon customer (me), it would make sense that they would have some sort of network extender usage policy or solution worked out to prevent this situation. That would be the logical and ethical thing to do, right? I mean, I managed to get a call to #48 out, which took hundreds of attempts, and I got his network extender ID and everything. You can help me, right?

Well, that's a big nope. What's their solution for me? Go ignore the "trespassers will be shot" and "beware of the dog" signs, open the gate across the way, and confront my gun toting hermit of a neighbor whom I'm never met in the middle of a global pandemic.

Hey, what a great idea, Verizon! But, do you possibly have any other ideas? Oh, troubleshooting? How about twice a week for two months. Chat, in-store, by phone, Tech Tier 2, been there, done that. What else? Advanced calling? Not even a feature on my phone as you have removed it. Toggle wifi calling? Didn't work! I don't have wifi because I have two very expensive lines through Verizon with hotspots!

So, I ventured off to a Verizon store and picked up a brand spankin' new 5G phone and even updated my plan to a more expensive 5G service just to say I love you and PLEASE GOD HELP. Well, the love wasn't reciprocated. The rep was confused and just wanted to sell me stuff. My shiny new toy couldn't help itself either. When I got home, the 116dB from the tower near my home was still just so Brad and my VZW service loves Jaden now, even though he's totally useless.

So... c'mon Verizon, anything else? Oh, you'll give me a free network extender of my own? How about... no, I will not subscribe to and pay for a new installation of contractual home wifi services so that you can more effectively deliver me cellular services that I already pay you to provide. Pay twice! Pay more! Will it even fix the problem? Ehh?! IDK! FYI, it has to be hardwired to your home router with an ethernet cable, requires 20MB down and 10MB up, and has "limited range" so good luck if that's your fix.

So I had a little idea. How about I put some aluminum foil in the back of my case and try to keep my phone facing away from the neighbor's? It should work, right? Picking up the general signal vibes all around from the tower instead of the focused signal coming from a singular point kinda made sense to me, so I gave it a shot. WOW, it... um... kind of worked? Yeah, it helped. But now when it tries to connect to the neighbor's extender, about only 10 times an hour now, the icon pops up for 2 seconds and then my signal bars turn into a big old X. Yep, my connection to the network extender as well as the Verizon tower is lost completely and will not automatically reconnect. Toggle airplane mode a few times, change the network from manual to automatic a few times and hey, I'm back where I started.

I want to clarify one thing. I am loyal to Samsung and my partner is loyal to Apple. I have this problem, she does not. Whatever Apple is doing, Samsung better get some.

I have done EVERYTHING to try to solve this problem aside from confronting my neighbor, moving away, and paying more for home wifi to help Verizon provide me their own service just so I could inform you here today that VERIZON WILL NOT HELP YOU with this issue. Forget their chat, those people are... bound. They will refer you to the 800-number to talk to Tech 2. And just forget Tech Tier 2. You have to yet again explain your situation to a regular rep first and then all over again to Tech 2 just so they can say they can't do anything and it's your responsibility to enforce your neighbor's proper usage of VZW equipment. Forget getting a new device or plan and forget troubleshooting. It's all USELESS.

Unless you plan on confronting your neighbor, moving, or getting your own network extender, there is no hope for you. Just give up.

Verizon, I hope you do the right thing. Get on this problem and find a fix. I love you and your service has been fantastic for over a decade but now you are ruining my life.

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Re: Verizon Won't Help You With Your Neighbor's Network Extender Troubles
acraftylady2
Sr. Member

So your neighbor gets poor reception and needs a network extender but your house gets great reception an does not need one?  Someobe explain how that could be.

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Re: Verizon Won't Help You With Your Neighbor's Network Extender Troubles
Tigerstep
Sr. Member

Your post isn't making sense. A network extender uses your home wifi to boost signal if you're in a bad coverage zone. If your service is fine without needing one, it doesn't make sense for your neighbor to need one. Sounds like there is a different problem. Especially when the range is limited AND you have to register your phone to the network extender intentionally.

Also, Verizon can't do anything about your neighbors because you aren't on their account. If something is up with their equipment, it's on them to call, not you.

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Re: Verizon Won't Help You With Your Neighbor's Network Extender Troubles
jav6
Leader

@Tigerstep wrote:

. . .

Especially when the range is limited AND you have to register your phone to the network extender intentionally.

. . .


I have a moto z4 phone and it connects automatically to the strongest signal.  When I'm in a remote area with limited Verizon signal, passing a house with a LTE network extender, my phone AUTOMATICALLY connects.  That's how I get an LTE signal when camping in Vermont's Northeast Kingdom.

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon Won't Help You With Your Neighbor's Network Extender Troubles
vzw_customer_support
Customer Support

I know its tough to pass a house with a Network Extender and worry about it connecting jav6. You will have to disable the WIFI on your phone until you're ready to connect to a signal if you don't want it connecting automatically when you're commuting.

 

Let us know if you have any other questions. 

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Re: Verizon Won't Help You With Your Neighbor's Network Extender Troubles
jav6
Leader

@vzw_customer_support wrote:

I know its tough to pass a house with a Network Extender and worry about it connecting jav6. You will have to disable the WIFI on your phone until you're ready to connect to a signal if you don't want it connecting automatically when you're commuting.

 

Let us know if you have any other questions. 


You might read a few more posts in this thread where you'll see I was responding to another post with my experience, not an issue for me.  Also, you might do a little research on the Verizon LTE Network Extender where you'll see it does NOT connect phones using WiFi.  It provides an LTE signal as a 'mini-tower' which the phones connect to.

...Just another VZW customer...trying to offer some assistance...
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