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Why are some calls connecting to the wrong number?
kich
Member

Several people on my new network extender are making calls, but it is connecting to the wrong number. Also, occasionally getting all circuits are busy. Can anyone help with this?

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Re: Some calls are connecting to the wrong number
vzw_customer_support
Customer Support

Sorry to hear you're experiencing issues with calls made through the network extender, kich. Are you still experiencing these issues, and have you experienced these issues since it was set up? Kich, here are some points of info that may help out :

http://support.verizonwireless.com/support/devices/knowledge_base.html/36589/

Sometimes it can be caused by blocked ports through your router, or it may not be provisioned correctly on our end. If everything looks ok, try power cycling all three devices: Modem, router, and network extender. This may help clear out these issues. Let us know if this helped!

Thank you kich!

-NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: Some calls are connecting to the wrong number
vzw_customer_support
Customer Support

Sorry to hear you're experiencing issues with calls made through the network extender, kich. Are you still experiencing these issues, and have you experienced these issues since it was set up? Kich, here are some points of info that may help out :

http://support.verizonwireless.com/support/devices/knowledge_base.html/36589/

Sometimes it can be caused by blocked ports through your router, or it may not be provisioned correctly on our end. If everything looks ok, try power cycling all three devices: Modem, router, and network extender. This may help clear out these issues. Let us know if this helped!

Thank you kich!

-NicandroN_VZW

Follow us on twitter @VZWSupport

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