Why is the system light green?

[maxxx38]

I've had the Samsung Network Extender for about a year and a half, and it worked great up until about a month ago.  Now, from time to time I have no signal or too weak of a signal (Like it was without the extender) to make a call or send a text.  When I go down and look at the Extender, the "System" light is solid magenta, which the Quick Start Guide says means "Failure".  About 30 mins ago, I tried to send a text, my phone had 3-4 bars, but it wouldn't send.  Now the System light is green.  What's going on?  Is the device broken???

[vzw_customer_support]

maxxx38,

We want to ensure your network extender is working as it should be.How long has it been doing this? Did anything change: new WiFi, moved the extender, etc? Have you tried to power the extender off/on yet?

ChristinaM_VZW
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