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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
new wireless extender failure
andrewdygert
Newbie

I cannot get my lte wireless extender to move past the "connecting to SeGW server" bit. 

i have fast enough internet.  it connects to all the satellites.  

my computer is an asus chromebook. no windows firewall. can anyone help ???

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Re: new wireless extender failure
vzw_customer_support
Customer Support

andrewdygert, an Extender is an important accessory to keep you connected in certain locations. We are here to work toward a resolution. Please provide the upload and download speeds available at the location. To confirm, do you have the model shown on the following web page https://www.verizon.com/support/4g-lte-network-extender-basics/? 

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Re: new wireless extender failure
ssprill
Contributor

Im sure you have this resolved.  I was having the same problem the Askey sfe-116 LTE Extender.  Support had to add the "MAC" number on the back of the unit into my account.  I reset to factory specs using a paperclip to push in the small spot on the back of the unit.  The whole reset process took about 10 minutes and the unit went active.

THIS UNIT WILL GET THIS ERROR IF YOU ARE ON A PREPAID ACCOUNT.  IT ONLY WORKS ON A POST PAID ACCOUNT AND AS OF TODAY YOU WILL NOT FIND THIS INFO IN THEIR USER MANUAL, ON THE WEB SITE OR ANYWHERE ELSE.  I LEARNED THE HARD WAY.  SUPPORT HAS NOT PLACE TO ADD THE MAC ID ON A PREPAID ACCOUNT.

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Re: new wireless extender failure
vzw_customer_support
Customer Support

Thanks for reaching out, we want to make sure your extender is working for you. Where did you purchase the extender from? Have you tried disconnecting it from power, waiting a full minute, and then plugging it back in again?

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