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It's near impossible to get tech support live on the phone. I can't use two of the three phones on my plan while at my home. Normal monthly payments for service will resume when this issue has been resolved. I will not go door to door in the neighborhood and attempt to locate the owner of this device. I can provide you with the switch number and you can contact them or have them contact me Verizon.
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If you have an Android you can install LTE Discovery which would help you narrow it down and verify that it is a network extender in the area.
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I have a galaxy s4. When I dial #48. It not only tells me that it is an
extender, but gives me the switch number as well.
Sarge
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And what exactly is it you think they are going to do? Tell that customer to stop using their network extender?
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I don't care what "they" do. I had great service and now I do not because
of an issue caused by a device that a a private verizon customer owns. It
is now a privacy issue. "They" created the problem, solve it
Sarge
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If you had great service before then why is someone using a network extender?
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How is it a privacy issue and how is it affecting your service?
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Our texts and calls now originate from this private device. The Mac address/phone number of our handsets can also be determined. The owner of the device can control data in/out of the device or view the data. I would say our privacy contract is being violated
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Will users of my Network Extender be able to intercept or listen in on each other’s conversations?
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Opinions vary on the security of the device. All I can do is drop calls
since it has been installed. My service was flawless until that stupid
symbol showed up
Sarge