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I just plugged in my 4g network extender. The blue light is flashing and the screen says: step 9 of 14, not connected. What does this mean and how can I resolve this?
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We have a useful troubleshooting tool for you. It's right here:
If this doesn't help you resolve your issue, please message back here or reach out to us on Twitter or Facebook.
@vzwsupport
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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did you ever get this answered? i am having same issue
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it means the extender is NOT registered to your account, and Verizon's servers will not allow it to connect.
They charged my account, just never added it to my account.
I only found this out after messing with ports for a few hours then finally calling them.
vzw_customer_support PLEASE add this condition and resolution to your extender troubleshooting tool and support FAQ's. (and maybe even you quick start guide)