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Verizon needs a better warranty policy
goodgeorge
Member

A longtime Verizon customer, I purchased a new iPhone 4s on February 16. I love it! However, around March 23, I noticed the main camera had stopped working, the "shutter" wouldn't open. Off to Verizon, where I was told it's a mechanical failure and would need to be replaced. The replacement arrived the next day, and, behold - it's stamped "Certified Like-New Replacement." A failure after only 5 weeks and I can't have a brand new phone?  Called *611 and was told Verizon's policy is "like-new" unless you return a device within 14 days of purchase. Bottomline: I called Apple and I'll drive to a Charlotte Apple Store for my new phone - under Apple's 1-year warranty. New Verizon slogan: "Good phones, great coverage, OTHERWISE, WE REALLY SUCK."

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Re: Verizon needs a better warranty policy
commonsense101
Sr. Member

Well at least you learned how cell phone carriers to their warranty. Now you know Smiley Happy

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Re: Verizon needs a better warranty policy
goodgeorge
Member

No, I learned how Verizon has no true warranty. According to the AT&T web

site, they have a 60 day warranty.

In a message dated 3/29/2012 2:44:20 P.M. Eastern Daylight Time,

community@verizonwireless.com writes:

(http://community.verizonwireless.com/)

(http://www.verizonwireless.com/b2c/index.html) (http://www.verizonwireless.com/b2c/explore)

(http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewSho

pIndex) (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)

(http://support.verizonwireless.com/clc/)

Verizon needs a better warranty policy

new comment by commonsense101

(https://community.verizonwireless.com/people/commonsense101) - View all comments on this blog post

(https://community

.verizonwireless.com/community/announcements/off-topic-lounge/blog/2012/03/29/verizon-needs-a-better-warranty-policy#comment-2811)

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