I went to a Verizon store on 6/3/23 to take advantage of a loyalty upgrade for 2 free s23s. I was sold s22s. It's now 8/22/23. I've had 2 customer service reps tell me I would get the phone in the mail in 7-,10 days. One even emailed me a return label. When the phone never came, a rep over chat told me they would arrive on the forthcoming Saturday and sent me a text saying the issue had been escalated and I would receive a tracking #. I never did. My last chat had me transferred 4 times between sales and others before not responding at all. I have documented all of. Including camera shots of the last chat because you can't screenshot them and the histories are no longer saved. No transparency, no accountability, no customer advocacy. Verizon's error is still unresolved and only disingenuousness as a response, ironically, for what began as a free loyalty upgrade offer. When customer service gets this bad, product quality, company culture, and market share have, or will, go south as well. I'm off to T-mobile.
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