Cell phone discount will not process
littmuze
Newbie

I spent an hour with a chat to process my cart. Was for fios  Gigabit internet. Was told with my home ,cell service discount & extender would be $65 per month. Every link they sent would not work. the webpage would say “

we’re unable to continue your order at this time” and gave a number to call someone in person. when I called, I spent another half hour, and that agent could not process the order either, however, if I wanted a TV service added in there, my cell phone discount would be accepted.

 

that means I spent an hour and a half trying to give a corporation money and got nowhere. Let’s get this done.

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kh-gary
Moderator Emeritus

Hi littmuze,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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