Customer Service Experience

[dorcya]

I have been dealing with Verizon for almost a month, and days on the phone with them.  Ordered the 16 and it was shipped to an old address, not the store.  Then we were told our phones were in, and only one was and the other they were having problems setting up.  When we came back the next time, they had one phone which they set up, but when we got home realized it was 128 and not 256 like we ordered.  Spent hours on the phone for them to send us the correct phones.  When they arrived, one was defective and would not pick up internet, so I spent hours (4)on the phone again and they promised the replacement phone would be delivered overnight and I would be receiving a tracking number.  The next day when I didn't have the tracking number I contacted Customer Service again - I was on the phone chat with them from 9:45 until almost 6:00.  They said the phone that was promised to me was out of stock, and the sales agent was trying to sell me other phones.  I called back to ask for a manager and after hours again, they said my other phone hadn't mailed and they would upgrade my phone and send it overnight.  I signed the device agreement and paid the taxes and received a receipt.  When I went to check on my order today it says it's on hold because I need to sign the device agreement, which I already did - but I followed the link and there is no order there.  I am so frustrated, but am not going to chat with them again for hours.  Has anyone else had these problems and what did you do?  I will definitely be contacting BBB.

[vzw_customer_support]

A month is far too long to be dealing with a customer service issue, dorcya. We do appreciate you taking the time to reach out and share your experience with us. We definitely want to make sure you have the right phone in your hands, and I am here to help. Since we will need account access to assist, please be on the lookout for a private message from us.

-Joseph