If I could give -stars I would give -10. Long time Verizon wireless customer with 3 lines on account at least 15 years. On 12/14/23 I contacted Verizon about upgrading 2 of my 3 phones, was offered a promotion to upgrade the two phones for activation fees and pay taxes on phones then the monthly charge for each phone would be credited back to account. Great new phones so went ahead and placed order. From that point on it has been an absolute nightmare. The order shipped UPS on the 14th and within a couple hours the tracking showed that the shipment was being returned to sender. Contacted VW and was told that an error in their automated system cancelled the shipment but not the order and they would reship as soon as they were returned. Days later and numerous calls and different reasons why shipment was returned was advised by customer service that order was cancelled and I should go to a Verizon store that had the phones in stock and I would be able to get the same upgrade at the store. On 12/20/23 I went to store about 40 minutes drive from home spent 2 hours in the store to be told that I would have to wait probably about 10 days for orders to clear off system before I could get new phones. Called customer service from the store and was passed to numerous agents being told different excuses of why they could not resolve their mistake in the order. I would just have to wait before I could order new phones. Not to mention that I also have to wait for refund of what I have already paid. Canโt believe that customer service is unable to correct a mistake made by Verizon Wireless for customer satisfaction. Seems like they are only interested in new customers.
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