Feedback from a New Customer

[Isabelq1]

I called in to cancel my Verizon account after switching over from T-Mobile. It had been less than a month and I had been having nothing but problems. Whitney from team McGriff in North Carolina took ownership of my problem and helped me with the issues I had been speaking to multiple representatives about. She truly deserves to be recognized for going above and beyond for customers and actively listening. Thanks to her I am staying with Verizon, she is truly gifted when speaking to customers and making them feel understood and heard.

[Nilsa_VZ · Accepted solution]

Hello @Isabelq1 ! 

Thank you for taking the time to provide this commendation for Whitney. This has been passed along to Team McGriff.

We appreciate the feedback. Thank you for being the BEST part of Verizon! 

Nilsa