Never received information to claim the free buds for the black Friday deal when I purchased the S21 ultra, they gave me the watch upfront while I was in store and told to wait to claim the buds.
it has been over 4 weeks and have yet to see an email nor notification in the Verizon app to be able to claim them .
Verizon chat rep was useless... Anyone?
I am having the same experience. We have spoken with customer spoken with customer service three times and have yet to receive the promise promo code. It has been 9 weeks for us.
Same.
Received an email today saying:
As a reminder, your recent purchase qualifies you to receive the Buds on Us Virtual Prepaid Mastercard®. |
Please remember to activate all qualifying devices associated with phone number ending in xxxx and your Virtual Prepaid Mastercard will arrive in approximately 8 weeks. See additional offer qualifications below*. |
For questions, please contact us using the link below. |
The small print says:
Outside of order and activation of 5G phone plus watch and/or tablet, no additional action is required by the customer
So, is there something to do? If not, why would they send the email reminding to activate the device (which it is...)
Quite confusing.
I have same issue. I called Verizon and was told to watch email. I purchased in dec
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