I ordered an upgrade to my iPhone15 and an Apple Watch SE a week ago, they shipped. The day they arrived in my town, Verizon cancelled the order and FedEx shipped them back to the warehouse for NO REASON. I had to wait 3-5 days for the phones to be delivered to the warehouse. The day FedEx confirmed delivery I called to place my order again. At this point I have logged over 6 hours on the phone with Verizon. Instead of shipping to me I decided to pick it up in the store. We ordered the watch, no problems. Ordered the phone and it says it was being shipped. I told the agent, I don't want it shipped, I want to pick it up in the store. "I assure you sir; the phone and watch will be at the store". Please double check...."yes sir, the phone and watch will be available to pick up at the store. This is after paying for everything again and hoping the first gets refunded. Guess what......the phone is not at the store. The agent flat out lied and accidentally shipped the phone. You would think that a company like Verizon would invest in customer service training so they didn't have to get phone calls from frustrated customer for errors like this. You would think they would want to make it right for inconveniencing the customer. But nope.... nothing. I pay for 7 lines for my family. I think it might be time to switch to T-Mobile.
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