How do I fully close out a cancelled order?
yakimiiis
Newbie

I placed an order online for four new lines then cancelled -- my new devices did not arrive and were returned to shipper. Yet I continue to receive "your new line is activated" emails and my phone numbers are seen by Verizon as being "Verizon" numbers. I did not port any numbers in and in fact never received a device.

How do I fully ensure this order is closed out?

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2 Replies
vzw_customer_support
Customer Service Rep

Oh, no! Dealing with order issues can be overwhelming, especially if you keep getting email alerts. We are here to offer the support you need.

 

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

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Whistlebait369
Enthusiast - Level 1

You  don't ! They never do it and open multiply tickets and promise they will and never do it !

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