I ordered online in store pick up almost 3 days ago. And it’s still “processing” when I call they said I have to wait for the pick up email but any other time I’ve used this it’s been here same day
Keagz, I'm sorry to hear there is a delay with your order, understandably you're excited for your new purchase. Are you still waiting for confirmation?
Good morning, this is a courtesy follow up regarding your In-Store Pickup dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.
Verizon is very inconsiderate. Why have this option available if it’s not going to be available. Going through the same thing and no answers. Will cancel my order and go with another carrier that does deliver
Well a year later and the cycle still continues. I should have looked these outcomes up before getting myself into this hole 😭 but it’s okay they love to remind me that I’ve been a customer for 12 years and make me question why I still am after all this time
Same issue still happening. Ordered on 10/18/2025 for store pickup. It’s end of day 10/22/2025 and my TWO new iPhones for my children are stuck in a processing status. I have chatted multiple times with customer service. One person actually told me they were ready and to go to the store. Didn’t trust them and chatted again and was told the order was NOT ready, and to wait for the email. This really is poor service. Been a customer almost 27 years and I can’t get any help.
Hello Stallen65: We are so sorry to here the inconveniences you've encountered with your in store pick up order. Please allow us the opportunity to provide additional support, a private note will be sent offering assistance.
