I have been a long time Verizon customer... and this is the first time that I've been this compelled to post/write something.
I have preordered two iPhone 15s, the morning of the first day for preorders (Sept. 15th). When I log on (both the site and app), it currently says that my phones have an estimated delivery date of the 22nd. It is now the 25th, and it STILL says the 22nd...
I have contacted Verizon on 3 different occasions.
- The morning of the 22nd - I chatted with Verizon (via the mobile app), and I was told by the agent that they're sorry and they'll put something in , so that my phones will be shipped within the next couple days. The agent told me to not close the chat, so I didn't. Eventually, the agent left and the conversation was lost.
- The afternoon of the 22nd - I decided to then call Verizon instead to confirm the chat and also follow up. The representative said that they don't see any evidence of the chat. I was annoyed by this point, but still was furthering the conversation professionally to obtain a status update. The representative confirmed that they do see the 22nd delivery date, with no shipment information. The representative then said that they'll submit a ticket to hopefully expedite the shipment. I then also received a text saying that I should receive follow up communication within 24-48 hours.
- The afternoon of the 25th - It is now 72 hours.... No follow up. So, I decided to call again. Now the representative is saying that the estimated shipping date is Oct. 6th!! The site and app STILL says Sept. 22nd (delivery date). Furthermore, the representative is saying that the ticket number I provided is only to send me a receipt for my order; and lastly, the only thing I can do is wait... The representative said that there's nothing that they can do.
What is with this inconsistent communication? Why give me false hope like this?
I'm disappointed with the site providing me an incorrect date, first and foremost. If it said Oct 6th shipping from the start, then I would've just patiently waited.
But more so, why are each and every customer service representative giving me mixed information and false hope. This is the primary reason for my complaint. Please do not give customers this false hope! And if you plan on fixing these situations, please attempt to actually fix it!
Lastly, all I'm getting is "sorry". I'm not getting provided any remedies to the situation, nor any remedies or ownership from Verizon to the below average experience that I'm having.
