Invalid request
Cjayy
Enthusiast - Level 1

Just purchased a phone and tried to verify my identity but seen “invalid request” when trying to upload document. How do I verify now ?

5 Replies
vzw_customer_support
Customer Service Rep

Hi! Our goal is to provide you the best experience. Please send me a DM and allow me the opportunity to assist you as you deserve.

>Eduardo

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Rudeckiy
Enthusiast - Level 1

Have the same issue could you help me please? 

vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your device. Please reach out to the Fraud Prevention Team at 888-483-7200 Sun-Sat 7:00AM - 11:00PM ET. I'm confident they'll be able to provide you with a solution.

 
 

~Jesse

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ggmik0621
Enthusiast - Level 1

I have same problem. The link doesn't work. 

Could you help me please?

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vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your device. Please reach out to the Fraud Prevention Team at 888-483-7200 Sun-Sat 7:00AM - 11:00PM ET. They'll be able to help you out. ~Peter

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