Lost UPS Package - new iPhone 14

[frustratedinPortland47]

I am so frustrated.

- I ordered a new iphone 14 from verizon

- I did not like it and agreed to pay $50 to return it.  new

-  I got a return address from Verizon

- I dropped the phone off at local UPS store. I have the drop off reciept

- Verizon never got package

- I tracked it at UPS - Status LOST

- A claim was started by the local UPS store

- the claim is unchanged for over a month. I finally got through to a UPS rep and they said "we are waiting on verizon to upload documents about the value of the phone. Please call back in one week"

- I checked back in a week and theres no change. Another week. No change.

So now I'm being charged $28 a month for 36 months for an iPhone 14  i did not use.

I CANNOT GET THROUGH TO ANYONE AT UPS. It's been 2 months and this is costing me so much time and stress.

I have my tracking number and claim number and even a case number but I cannot get anyone to help me with this.

Can someone please assist me?

[vzw_customer_support]

Hello, frustratedinPortland47, I'm sorry to hear your return shipment was lost in transit. We want to help ensure that you will not be charged going forward. So we can best assist, I will be reaching out via Private Note.

-Lauren

[frustratedinPortland47]

Hello

on wed jul 19 i worked withe verizon agent who said he would put in device payment dismissal request for lost device.

 I have not heard back to hear if the lost iPhone 14 was forgiven.

I am still paying for a lost iPhone 14 that UPS will not pay for because they said they are waiting on Verizon to "file paperowrk"

Check Claim Status: Package Search Complete

- Package Not Found Status Detail Package Search Complete, if you have questions please contact the shipper for further details