Lost trade-in
johnnymc123
Enthusiast - Level 1

I’m beginning to regret trading in devices during the upgrade process instead of buying the new item outright. My trade ins seem to always get lost and I’m being offered generous half credit of the trade - in exchange for simply losing all trade in value.

This has happened three times in the past and I have a device to send in tomorrow for my latest upgrade. UPS gives me receipt of item yet after arriving at Verizon the device vanishes into thin air and I’m left with a dilemma. 

I hope someone isn’t pocketing aforementioned products yet I can’t produce any alternatives which lucidly answer my questions.

1 Reply
vzw_customer_support
Customer Service Rep

The last thing we want is for you to have any problems with your trade-ins. We want you to receive every single promotion you qualify for and we'd be happy to help. We're going to send you a Private Note so we can assist.

~Jesse

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