Missing Trade-In

[Adniltsorf]

I just ordered a new Apple Watch from Verizon and arranged to trade-in the old one. I took it to a UPS store and have a receipt. Unfortunately the tracking number keeps showing as invalid and Verizon is not showing it as shipped. I don’t live near the UPS store and don’t want to have to go back there. Why is this such a problem? It appears a lot of people have issues with the trade-ins/returns.

[vzw_customer_support · Accepted solution]

I know I would share your concern if I had mailed in a trade-in and the tracking number kept coming back invalid, Adnilsorf. Typically, when you drop a package at the UPS store and have a receipt the tracking number should have already been scanned. Let's see how we can help locate the missing package. Please be on the lookout for a private note from us.

-Joseph

[BCorsetti]

This is happening to me AGAIN also. Second time since 2020. This is obviously a them issue when 50k others are having this happen.  What’s the solution Verizon?

[kh-gary]

Since a solution has been accepted, this topic has been closed. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!