Hello, I returned a MIFI hotspot. UPS has verified delivery however Verizon is stating that they never received it and is advising me to file a claim with ups. I can not file a claim with ups since the account number that generated the return label is not associated with my ups profile. I have communicated this with the reps but they are not helping.
I have been a Loyal Verizon customer for over a decade and after talking to several representatives I feel like I am getting the run-around. I am finding online many reports that this is a common problem with the Whiteland returns center.
Please help as I followed Verizon’s protocol for this return using the provided return label and shipping it back well within the 30 day window.
An example of others also having issues with return to Whiteland:
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