Need to escalate Verizon Order not showing up - Escalation team needed as Phone support is not willing help- losing internet connectivity
Abhikumar
Enthusiast - Level 1

Hi,

I had ordered verizon fios 300 Mbps plan and setup 14th Jan 2023 as installation appointment which was around $ 20 under offer with 10 year price guarantee. I waited to verizon personnel to show up and they did not.

I checked my online account and it now says :

Error loading the order detail. We are currently processing order. Please check later.

This is very frustrating as I am moving from xfinity to verizon and my xfinity account will be terminated today. I expected Verizon would be better but the first impression itself is very bad. On top tried connecting with phone support multiple times  but they do not help with any thing here. they say they can not see any order number.  I asked them to forward to technical backend team. but they would not. I see on internet various other people faced same issue after the order and order was available in backend system but due to system glitch same error was coming. So i would like to escalate this urgently and get some help to get my order installed. Kindly let me know how can get in touch with right technical support who is willing to help and escalate this further as i would be losing my services in next few hours.!! So this is very urgent.

Can someone let me know how to escalate and who to contact here.

other similar issues

https://forums.verizon.com/t5/Fios-Internet/I-have-not-received-any-confirmation-for-my-recent-inter...

https://forums.verizon.com/t5/General-Products-and-Services/Never-experienced-such-a-poor-customer-s... 

https://community.verizon.com/t5/Home-Internet/Order-Processing-and-Shipping-details-not-available/t... 

 

Thanks Abhishek

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LawrenceC
Moderator Emeritus

Hi Abhikumar,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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