I had ordered verizon fios 300 Mbps plan and setup 14th Jan 2023 as installation appointment which was around $ 20 under offer with 10 year price guarantee. I waited to verizon personnel to show up and they did not.
I checked my online account and it now says :
Error loading the order detail. We are currently processing order. Please check later.
This is very frustrating as I am moving from xfinity to verizon and my xfinity account will be terminated today. I expected Verizon would be better but the first impression itself is very bad. On top tried connecting with phone support multiple times but they do not help with any thing here. they say they can not see any order number. I asked them to forward to technical backend team. but they would not. I see on internet various other people faced same issue after the order and order was available in backend system but due to system glitch same error was coming. So i would like to escalate this urgently and get some help to get my order installed. Kindly let me know how can get in touch with right technical support who is willing to help and escalate this further as i would be losing my services in next few hours.!! So this is very urgent.
Can someone let me know how to escalate and who to contact here.
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