I just completed an order on the Verizon website (new phone, add a new line, Port over a number from a different service provider).
I received an email of the Billing and Order Confirmation. The order is suppose to arrive to my house tomorrow via Pro-on-the-Go.
Now the status of my order has been changed to 'On Hold' with a message an "Action" is required. But it doesn't clarify what action is needed from me and Customer Service has no idea.
I clicked on the 'Take Action' button and it led to the message below...
I am concerned because I put in this same order last Friday and I had the same problem and the Verizon Customer Service team couldn't find a solution. They just told me they had to cancel order and for me to reorder everything. Now I am receiving the reoccurring notification on my second order.
Payment has been withdrawn from my bank account for both orders.
No new emails arrived.
