Order on Hold- Action Required

Kushagra14
Newbie

I've ordered a xbox off of the verizon online store for pickup and its been on hold for two days now. I was asked to verify my identity and there hasn't been any progress since. It currently says that my order is on hold and I have till 30th Jul to take action but the take action buttons leads nowhere. How can I cancel my order? The verizon helpline numbers seem to only cater to customers with a verizon phone number. 

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