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I ordered a new phone and added a line on Oct 4th. It was being sent to wrong address so it was cancelled and I ordered another. I have paid $245 and still no phone. I have been on the phone for hours over SEVERAL DAYS and no one can tell me what is going on. I have been a customer for many years. Verizon can’t even tell me what’s going on! I now am taking my business elsewhere because they took my money and can’t explain to me what is going on after weeks.
We want to make sure we get you an update on your order ASAP. We'd hate to see you leave over this experience. I am sending you a private message to better assist.
-Jazzy
I have this exact issue going on. It’s been well over 2 weeks now and absolutely no updates or help has been provided. I posted about it too because no one responded to mine. This is starting to feel like a joke.
Start a new topic or ask questions in the open forum.
