We just signed up for Verizon, and I have to say this has been one of the worst customer service experiences I’ve had in my life. Ordered 5 phones on 10/27, only 2 were delivered. Chatted for an extremely long time on 11/2 to get it resolved. The agent assured me the phones would be delivered n 24 hours. Of course they were not. Then I chatted about 3 different times on 11/3, resulting in a ticket being opened and suggesting I wait 3-5 days for a resolution. I have heard nothing since. I offered to go in store to pick up 3 different phones, but apparently that’s not an option. What a joke. I’m about ready to move on to t-mobile.
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