Hello,
I’m reaching out regarding a recent order that was canceled due to an eligibility issue. I was informed that I did not qualify, but no specific reason was provided. As a first-time Verizon customer, I found it unusual that I wasn’t given more clarity on the decision.
I was also told that my refund of $169 would be processed within 3 business days. However, it has now been over a week, and I have not yet received the refund.
Could you please provide an update on the status of my refund and any additional information regarding the cancellation?
Thank you for your assistance.
Ashley
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