Return box for equipment not received
Mburtonjr
Enthusiast - Level 1

I cancelled my home internet two weeks ago. I have received a couple emails about receiving a return box for the router yet I have not received anything. Visiting a local store did not help either. Not sure if one has been sent at this point and would nice if there was a tracking number to confirm?

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kh-gary
Moderator Emeritus

Hi Mburtonjr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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