They never backup what they say. I ordered an iphone on an offer. Never got delivered because it had apartment number missing. Asked the agents to add the apt number so that it could be delivered, they said they did it. I asked them twice. But they never did it. So, it got returned to the sender. I chatted with them and some agent said I would get the same offer regardless of if the offer is expired or not. Then next dude says it is not available anymore. Never got the upgrade phone and now the offer doesnโt exist because they botched it. Everytime you chat with someone, they say something different . So disappointing and frustrating. Shame on you Verizon!! Yet you advertise as the best in the country.
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