Trade in unable to be cancelled

9/20/23- I ordered a new iPhone on the Verizon website and created a trade in submission for my current phone.  

9/23/23 - Order delivery was attempted, but I was out of town.

9/27/23 - Order returned to sender

10/03/23 - Verizon receives the order back and I am told that it will be taken off of my account in 2-3 days.

11/14/23 - After spending 15 hours on the phone with Verizon over the last month, it still is a pending order on my account and the trade in request cannot be cancelled, so I am unable to place a new order.  No one is able to fix the issue or even call me back to follow up on the problem.  In the meantime, I am not going to be able to use the trade in credit special ($830) or place any new orders.  

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