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UPS lost my set top box equipment, and Verizon wants me to file a claim, but UPS says Verizon needs to file the claim?
blackkeys18
Newbie
‎02-02-2023 06:52 PM

UPS lost my set top box equipment, and Verizon wants me to file a claim, but UPS says Verizon needs to file the claim?

I spent over an hour chatting with a Verizon representative who kept saying that I need to file a missing claim with UPS. When calling UPS multiple times they keep claiming that Verizon and UPS have an agreement where Verizon should be filing the claim. But the Verizon representative keeps pushing back saying that I have to file the UPS claim, when UPS tells me I'm not allowed to file the claim.

I keep going in circles and now am also on the hook for the missing equipment fee.  What am I supposed to do?

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kh-gary
Moderator Emeritus
‎02-02-2023 07:27 PM

Hi blackkeys18,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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