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How hard is it upgrade an IPhone? I kept receiving multiple promos that if you upgrade to new device we will pay off your balance.
I went in person to a store location which had the device I needed in stock, they told the wait is around 20 mins, I was happy so wait. 1 hour later and still waiting my app said I was next in line when they started welcoming walk ins over me. I got angry and walked out.
2nd store I went to did not have it in stock but I wanted to order and pick up later when they are shipped to this store. The store person was super nice but said they could only see the promo on 2 out of the 4 I wanted to upgrade so I opened my Verizon app and showed the promo the the rep.
The rep called back office and told them about my situation, waited 2 more hours only to hear the back office person say we can leave a note for executive.
Tried using the chat option to talk to an agent but every agent just kept ending the chats until I got the shift manager they said they will connect me to the sales/promo department only to cut off call again.
out of 8 representatives I talked to today only 2 had the training on how to speak to customers and others were rude or dismissive to the point where they said you can go to T-Mobile it will be faster!!!
I have 5 lines on a personal family account, home phone , home internet and my mother has 7 more lines on a Verizon business account.
I have been a customer for years and have never had a bad experience. But the experience from today has left me disappointed and dissatisfied. If Verizon reps are instructing customers to take business elsewhere that’s what we will do!!
We hate to hear that you've had this kind of experience, Mshehreyar and want to make sure you get the phones you ordered with the promotions. We're sending a private message your way to make sure you get a solution!
-Cait
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