I chatted with a customer service agent about a deal for a new phone for which I was eligible.
The agent lied about the terms, which I learned upon picking up my device at a local Verizon company store.
I have a documented transcript of the entire conversation, and would like to file a complaint with Verizon- and ask them to honor the promises made by their agent.
I cannot find where or how to file a complaint, please advise.
Start a new topic or ask questions in the open forum.
