Verizon: No Longer Placing Customer First

[MarkHCrawford]

Verizon is selling IPhones that aren’t shipping. Their vendors are listing phones as in stock when they aren’t. Don’t list a phone if you don’t have it, it is dishonest.  Especially don’t go ahead and charge people for ordering a phone that you say will be there in “two days” knowing that you have none in stock.

I scheduled an IPhone 16 Pro upgrade pick up last week. It was a miserable experience. The store lied about having it in stock, with the app saying pickup would be available within two hours. 

After a couple days passed. Their vendor repeatedly hang up on me, spoke almost no English, and were extremely rude—they kept saying they were receiving a shipment the next day. The next day. The next. I called customer service, and it turns out you can’t switch pickup to a different store or try to have the phone shipped or even cancel the order. 

I had to spend 6 hours texting Verizon reps in chat, bouncing back and forth to the same departments, and speaking to three different reps on the phone just to—not transfer the order, no—cancel the order entirely. I had to cancel the order entirely just to restart from the very beginning. Punishing me because they let their vendors lie about their inventory just because to they value profits over customers.

i see the posts here. I’m not the only one who feels this way. Let’s see how far you get with these slimy business practices Verizon (forcing someone to change their data plan to $100.00 a month just to upgrade their phone?), let’s see how far you get with this behavior before all of your customers switch to carriers who value their customers. I’ll probably not be upgrading my phone (not that they have any in stock). Other carriers have better deals for new customers than Verizon will ever offer returning customers. 

And since my internet and phone just keeps going up and up month after month, I may as well switch to T Mobile. If you’re going to charge T Mobile prices and not provide T Mobile level customer service, well that’s on you, Verizon. 

I’ll be paying off my last device, the iPad that was a mistake purchasing through Verizon, and then I’ll promptly be switching. I’ve never had a company as large as Verizon try to sell me something they lied about having available. I’m not going to pay you this month for a phone you won’t have until next month, especially when you expect me to ship my phone within 30 days, but won’t ship the new one within the same time frame. Absurd. Just absurd.