Verizon order status cancelled but Fraud department emailed order approved
MaryJean1994
Enthusiast - Level 1

I ordered 2 new devices on 2nd Feb and it went on hold . I called in 24 hrs later and the fraud agent sent me a link to verify my ID which I did successfully but nothing changed. 

I got another notification my account was partially restricted and I have to call the customer protection team and on the 7th my order got cancelled . 
I called again later yesterday 7th , after speaking with the Fraud Department who connect the call to her manager as well .
all issues were resolved and I got another email of the cancelled  order been approved and sent for processing . 

but, the order status shows cancelled still and the front desk customer service said the order even though the remarks on my account shows approved but the order itself show cancelled . I’m confused . 
@Anonymous_vzn  @vzw_customer_support

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