I ordered iPhone 15 plus for my daughter 4/11/24. Was to be delivered 4/19/24. Per UPS tracking, phone remained in a location starting 4/15/24 and didn’t update. On 4/19/24, UPS tracking advised to contact Verizon. I have contacted Verizon at least 15 times. Each time with the promise of resolution within 48 hours- my acct was charged for new phone, my daughter has been contacted multiple time to trade in her device or face $charges, and the card used to pay taxes fees etc upon ordering has not been refunded. Multiple “tickets” have supposedly been opened but I can never get a straight answer from anyone. Today i called to check on the refund ticket and was told it was denied because my payment info needs to be updated. When I asked what this meant, the rep could not explain. It should be a straight forward resolution. I ordered phone, did not receive phone, card should be refunded charges. Nope not how Verizon treats their customers. I have 5 phones, 2 watch’s and an iPad on this acct for over 8 years. Doesn’t matter. I will not be ordering any more replacements from Verizon and will be transferring service as soon as the other lines are eligible. I will be letting anyone that will listen to go with any provider before choosing Verizon. Has anyone else dealt with this?
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