In initial troubleshooting chat, tech stated I needed a new FIOS One Voice Remote. After about an hour of back and forth the tech supposedly arranged for a new remote to be shipped next day.
Three days later when remote never arrived, I started a chat to get a tracking number which they couldn't provide. One hour, four agents (tech, customer service, billing, then back to tech), where I was ultimately told that remotes are not shipped overnight and I would receive in 3-5 days.
Which it didn't.
Now 10 days later, on with Verizon again today for almost 90 minutes and after 3 different techs (tech, billing, tech), I was assured that new remote would be shipped for overnight delivery.
Fingers crossed...
Frankly, I have had virtually no issues with FIOS for the 3½ years I've had FIOS. One issue with our router which was quickly resolved.
But this has been exasperating.
Hi @LarryS_In_NYC,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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