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We moved from Comcast to Verizon June 1. Installation quick and smooth. We were promised 2 x 200 gift cards, Nintendo Switch and JBL Party box. told we had to wait 65 days after signing up. Many numerous calls to numerous numbers. First, they sent us to the special gift card support number, and they redeemed it for us. BTW, in the very beginning we can see the perks online and redeemed them all. Months later the perks were still there and were going to expire in the next few days. We called CS and they gave us the rewards number to call. We were told to go online and redeem while they were on the phone with us. We did that for the two gifts cards successfully. That was October 1, told the email would come in 3-5 days. Two weeks and nothing. Is this a joke? We will be happy if you just give us a 400 credit on our FIOS bill at this point. Three weeks ago, the Nintendo came finally. We'll let slide the promised 37.50 promised from Rakuten when we signed up with person on chat while I had the order in my shopping cart. Please do the right thing here.
Really unhappy with the hours spent trying to get what was promised.
Hi masspatriot,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent.
Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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